Cancellation Policy

Cancellation Fee

You are very important to us at Addlestone Therapy

We hold your appointments just for you and ask that if you must cancel or reschedule any appointment please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.

Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:

  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
    • ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do contact you to confirm the date and time of your appointment.

Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

Late Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.

However if you are late it can affect the remainder of our teams’ day by delaying them for their clients who come in on time.

For this reason, we have set a few general ground rules for such situations.

Clients will generally be allowed a 5-10 minute grace period. After that time, we will call to check you are on your way.

If you are able to make it in time for your entire treatment to be completed, great! If not, you may have to reschedule part of your treatment. This will allow us to continue to our allocated time slots for the next client to ensure they are not kept waiting for their appointment.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. In this case, you will still be charged 100% of the original service(s) scheduled.

Here is a general breakdown of our late fees:

  • If the client arrives late but within the allotted time , but has to forgo some parts of the treatment 100% of the booked treatment charge will apply.
  • If the client does not arrive in time for the service to be completed, you will be charged 100% of the booked treatment.

Again, please remember that your appointments are reserved for you and only you.

These policies allow us the opportunity to ensure the smooth running of our centres.

We very much appreciate your business and adherence with our policies.